PKP Portal Pasażera
Summary
Led UX research, user persona development, user flow analysis, and mobile app redesign in Figma, focusing on improving usability for frequent users of a passenger portal.
Sergej Kuliczyk
UX/UI Specialist & Digital Communication Strategist
Wrocław, PL.About
Dynamic professional with a Master's in Communication Management, specializing in UX/UI design and digital strategy, complemented by robust experience in live operations and customer service. Proven ability to optimize complex delivery logistics, resolve critical issues, and enhance user satisfaction while driving impactful communication and design projects. Eager to leverage a unique blend of operational efficiency and user-centric design principles to innovate and deliver exceptional digital experiences.
Work
Just Eat Takeaway.com
|Junior Live Operations Specialist
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Summary
Managed live delivery operations across Netherlands and Denmark, ensuring seamless coordination and rapid issue resolution during peak demand periods.
Highlights
Successfully managed live delivery operations for the Netherlands and Denmark markets, optimizing courier-restaurant coordination to achieve consistent on-time delivery rates.
Monitored live dashboards to proactively identify and resolve delivery bottlenecks, reducing courier wait times by an average of 15% through rapid problem-solving.
Orchestrated complex international logistics, utilizing English to troubleshoot real-time issues for over 500 daily deliveries in a fast-paced, high-volume environment.
Orange Polska
|Customer Service Specialist
Poland
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Summary
Provided comprehensive customer service for FTTH and Mobile products, tailoring offers and ensuring compliance for contract agreements.
Highlights
Delivered comprehensive customer service for FTTH and Mobile products, enhancing customer satisfaction by tailoring solutions to individual needs.
Prepared and verified critical documentation for over 200 contract agreements, ensuring completeness and compliance with legal requirements.
Efficiently managed and updated customer data within CRM systems, improving data accuracy and supporting streamlined service delivery.
Regional Centre for International Debate (RODM)
|Assistant/Intern
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Summary
Managed and executed international projects, planned marketing campaigns, and produced promotional content to support organizational objectives.
Highlights
Implemented and managed multiple international RODM projects, ensuring execution aligned with strategic objectives and achieving project milestones on schedule.
Planned and executed targeted marketing campaigns for RODM projects, increasing audience engagement and participation by 20%.
Created and distributed diverse promotional materials, including reports and research, to enhance public awareness and support international debates.
Education
University of Wrocław
Wrocław, Poland, Poland
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Master's Degree
Communication Management
Courses
User Experience Design
Responsive Webdesign
Graphic Design for the Creative Industry
Audencia Business School
Nantes, France, France
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Erasmus+ exchange programm
Communication Management
Courses
Strategic steering of user journey and engagement's metrics
Digital communication : social media management and seo
Languages
English
Fluent
Russian
Native
Polish
Fluent
Skills
Design Tools
Figma, Photoshop, Illustrator, InDesign, CorelDraw.
Development Languages
HTML, CSS, JavaScript.
UX Research
User Interviews, User Testing, Persona Creation, Task Analysis, Heuristic Evaluation.
UI Design
Interaction Design, Information Architecture, Wireframing, Prototyping, Responsive Web Design.
Digital Communication
Social Media Management, SEO, Content Creation, Marketing Campaigns, Communication Strategy.
Operations Management
Logistics Coordination, Problem-Solving, Real-time Issue Resolution, Data Monitoring.
Customer Relationship Management
Customer Service, Data Management, CRM Systems, Contract Compliance.
Project Management
Project Execution, Objective Alignment, Stakeholder Management.
Projects
Desk Booking App
Summary
Designed a web application for hybrid office desk booking, focusing on an intuitive booking process through user personas, user flow, wireframes, and high-fidelity prototyping in Figma.
Analysis of the Impact of Twitch Streamers and YouTubers on Consumer Behaviour
Summary
Academic research project examining the influence of online content creators on consumer purchasing decisions, with a focus on influencer marketing, trust, and parasocial relationships.
Digital Communication Strategy – Arkea Ultim Challenge Brest
Summary
Team project focused on analyzing and improving the digital communication and editorial strategy for an international sailing event, the Arkea Ultim Challenge Brest.