Sergej Kuliczyk

UX/UI Specialist & Digital Communication Strategist

Wrocław, PL.

About

Dynamic professional with a Master's in Communication Management, specializing in UX/UI design and digital strategy, complemented by robust experience in live operations and customer service. Proven ability to optimize complex delivery logistics, resolve critical issues, and enhance user satisfaction while driving impactful communication and design projects. Eager to leverage a unique blend of operational efficiency and user-centric design principles to innovate and deliver exceptional digital experiences.

Work

Just Eat Takeaway.com

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Junior Live Operations Specialist

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Summary

Managed live delivery operations across Netherlands and Denmark, ensuring seamless coordination and rapid issue resolution during peak demand periods.

Highlights

Successfully managed live delivery operations for the Netherlands and Denmark markets, optimizing courier-restaurant coordination to achieve consistent on-time delivery rates.

Monitored live dashboards to proactively identify and resolve delivery bottlenecks, reducing courier wait times by an average of 15% through rapid problem-solving.

Orchestrated complex international logistics, utilizing English to troubleshoot real-time issues for over 500 daily deliveries in a fast-paced, high-volume environment.

Orange Polska

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Customer Service Specialist

Poland

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Summary

Provided comprehensive customer service for FTTH and Mobile products, tailoring offers and ensuring compliance for contract agreements.

Highlights

Delivered comprehensive customer service for FTTH and Mobile products, enhancing customer satisfaction by tailoring solutions to individual needs.

Prepared and verified critical documentation for over 200 contract agreements, ensuring completeness and compliance with legal requirements.

Efficiently managed and updated customer data within CRM systems, improving data accuracy and supporting streamlined service delivery.

Regional Centre for International Debate (RODM)

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Assistant/Intern

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Summary

Managed and executed international projects, planned marketing campaigns, and produced promotional content to support organizational objectives.

Highlights

Implemented and managed multiple international RODM projects, ensuring execution aligned with strategic objectives and achieving project milestones on schedule.

Planned and executed targeted marketing campaigns for RODM projects, increasing audience engagement and participation by 20%.

Created and distributed diverse promotional materials, including reports and research, to enhance public awareness and support international debates.

Education

University of Wrocław

Wrocław, Poland, Poland
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Master's Degree Communication Management

Courses

User Experience Design

Responsive Webdesign

Graphic Design for the Creative Industry

Audencia Business School

Nantes, France, France
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Erasmus+ exchange programm Communication Management

Courses

Strategic steering of user journey and engagement's metrics

Digital communication : social media management and seo

Languages

English

Fluent

Russian

Native

Polish

Fluent

Skills

Design Tools

Figma, Photoshop, Illustrator, InDesign, CorelDraw.

Development Languages

HTML, CSS, JavaScript.

UX Research

User Interviews, User Testing, Persona Creation, Task Analysis, Heuristic Evaluation.

UI Design

Interaction Design, Information Architecture, Wireframing, Prototyping, Responsive Web Design.

Digital Communication

Social Media Management, SEO, Content Creation, Marketing Campaigns, Communication Strategy.

Operations Management

Logistics Coordination, Problem-Solving, Real-time Issue Resolution, Data Monitoring.

Customer Relationship Management

Customer Service, Data Management, CRM Systems, Contract Compliance.

Project Management

Project Execution, Objective Alignment, Stakeholder Management.

Projects

PKP Portal Pasażera

Summary

Led UX research, user persona development, user flow analysis, and mobile app redesign in Figma, focusing on improving usability for frequent users of a passenger portal.

Desk Booking App

Summary

Designed a web application for hybrid office desk booking, focusing on an intuitive booking process through user personas, user flow, wireframes, and high-fidelity prototyping in Figma.

Analysis of the Impact of Twitch Streamers and YouTubers on Consumer Behaviour

Summary

Academic research project examining the influence of online content creators on consumer purchasing decisions, with a focus on influencer marketing, trust, and parasocial relationships.

Digital Communication Strategy – Arkea Ultim Challenge Brest

Summary

Team project focused on analyzing and improving the digital communication and editorial strategy for an international sailing event, the Arkea Ultim Challenge Brest.